Return & Refund Policy

Last Updated: June 2026

At HomeVault, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The product is unused, in its original packaging, and in resalable condition.

To initiate a return, please contact us with your:

• Order number
• Product photos (if damaged or incorrect)
• Reason for the return request

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Used products
• Items without original packaging
• Clearance or sale items (unless defective)
• Products damaged due to misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days through one of the following methods:

• Bank transfer
• Easypaisa
• JazzCash
• Store credit (if applicable)

Exchange Policy

We offer exchanges for:

• Damaged products
• Defective items
• Incorrect items received

Exchanges are subject to product availability.

Return Shipping Costs

• If the return is due to our error (wrong, damaged, or defective item), HomeVault will cover the return shipping costs.
• For all other approved returns, the customer may be responsible for the shipping charges.

Cancellation Policy

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be treated according to our return policy.

How to Request a Return

Please contact us through:

Email: homevault.store@gmail.com
WhatsApp: +92 335 3250725

Include your order number and relevant photos to help us process your request quickly.

Contact Information

HomeVault
Karachi, Sindh, Pakistan
📧 homevault.store@gmail.com
📱 +92 335 3250725